Welcome to register as a member of aNueNue. By completing the membership registration process, you acknowledge that you have read, understood, and agreed to be bound by this Membership Rights Statement, as well as the website's applicable Terms of Service.
1) Membership Eligibility
Any individual who successfully completes the membership registration process may become a member of aNueNue and enjoy exclusive member services and benefits.
Members are responsible for providing accurate, complete, and up-to-date personal information. If any of your information changes, you should update it promptly to ensure your membership benefits and account information remain accurate.
2) Account and Password Management
Members are responsible for safeguarding their account credentials, including their username and password. Accounts may not be lent, transferred, or shared with any third party.
Members shall be solely responsible for any loss or damage resulting from the improper use or failure to safeguard their account credentials.
If you suspect that your account has been compromised or that there is any unauthorized use or security concern, please contact our customer service team immediately so that appropriate assistance can be provided.
3) Member Benefits
Members may enjoy exclusive promotions, discounts, special offers, and other benefits as announced by aNueNue from time to time.
The details, eligibility requirements, and validity periods of all member benefits are subject to the information published on aNueNue.
4) Member Information and Notifications
ANueNue collects, processes, and uses members' personal information in accordance with its Privacy Policy.
Where necessary, we may contact members via email, SMS, or other communication methods regarding orders, promotional campaigns, membership benefits, or other relevant information.
5) Termination of Membership
| We reserve the right to suspend or terminate a member's account and retain all applicable legal rights if the member: | |
| 。 | Provides false, inaccurate, or another person's information. |
| 。 | Violates applicable laws, regulations, or the policies of aNueNue. |
| 。 | Abuses membership benefits, disrupts the normal operation of the website, or infringes upon the rights or interests of aNueNue or other members. |
| 。 | Otherwise engages in conduct that aNueNue reasonably determines to constitute improper use of membership services. |
6) Account Deletion
Members who wish to terminate their membership may contact our customer service team to request deletion of their membership account.
However, where required by applicable law or for the purpose of maintaining transaction records, aNueNue may retain certain information as permitted or required by law.
7) Amendments
We reserve the right to modify, revise, suspend, or terminate its membership program, member benefits, and this Membership Rights Statement at any time.
Any updates will be published on aNueNue and will become effective upon publication without prior individual notice.
Please Note: Member benefits and related promotions are subject to the latest announcements published on aNueNue. If a member is found to have abused membership benefits, placed abnormal or fraudulent orders, resold products for unauthorized purposes, or otherwise engaged in conduct that disrupts the normal order of transactions, we reserve the right to revoke applicable benefits, cancel affected orders, and/or terminate the member's account.
Welcome to the aNueNue Music website and online store (the "Website"). To ensure that you can use the services and information provided by aNueNue with confidence, and to protect the security of your personal information and your privacy rights, we hereby explain how we collect, process, use, and safeguard the personal information you provide. Please read the following terms carefully.
By using the services provided by aNueNue, you acknowledge that you have read, understood, and agreed to these Terms of Service.
1) Scope of the Privacy Policy
This Privacy Policy explains how the Website collects, processes, and uses personally identifiable information obtained when you use our services.
This Privacy Policy does not apply to third-party websites linked from aNueNue, nor does it apply to personnel or organizations that are not authorized or managed by aNueNue.
2) Personal Information We Collect
Depending on the services provided, aNueNue may collect the following personal information:
・Full name
・Contact telephone number
・Email address
・Shipping address
・Membership account information
・Order and transaction history
・IP address, browsing history, cookies, and other website usage information
You may choose whether to provide the requested information. However, failure to provide information necessary for certain services may affect your ability to use those services.
3) Purposes of Collecting Personal Information
We collect your personal information primarily for the following purposes:
・Membership management
・Product ordering and delivery
・Order processing and after-sales services
・Customer service and communications
・Marketing communications and promotional activities (where your consent has been obtained as required by law)
・Website improvement and usage analysis
・Compliance with applicable laws or requests from competent authorities
4) Use, Retention, and Disclosure of Personal Information
Your personal information will be used only for as long as necessary to fulfill the purposes for which it was collected.
Where necessary, your personal information may be shared with the following service providers within the scope required to provide our services:
・Logistics and shipping providers
・Payment service providers
・Information technology service providers
・Government authorities with lawful authority to request such information
Except where required by law or with your prior consent, aNueNue will not sell, exchange, rent, or otherwise disclose your personal information to any third party.
5) Cookies
To improve the quality of our services, aNueNue may use cookies to analyze website traffic, remember user preferences, and enhance your browsing experience.
You may disable cookies through your browser settings. However, doing so may cause certain features of the Website to function improperly.
6) Google Analytics Advertising Features
ANueNue has enabled Google Analytics Advertising Features for the purpose of evaluating advertising effectiveness and improving the user experience.
If you wish to disable Google Analytics Advertising Features, you may do so by following the privacy controls and opt-out methods provided by Google.
7) Personal Information Security
ANueNue implements reasonable administrative, technical, and physical security measures to protect your personal information against unauthorized access, alteration, disclosure, loss, or destruction.
8) Your Rights Regarding Personal Information
In accordance with applicable personal data protection laws, you have the right to:
・Request access to your personal information
・Request a copy of your personal information
・Request correction or supplementation of your personal information
・Request the cessation of the collection, processing, or use of your personal information
・Request the deletion of your personal information
If you wish to exercise any of the above rights, please contact our customer service team through aNueNue.
9) Limitation of Liability
The Website shall not be liable for any interruption, delay, or failure to perform its obligations resulting from events beyond its reasonable control, including but not limited to natural disasters, war, pandemics, strikes, government actions, network interruptions, system maintenance, logistics delays, or other force majeure events. In such circumstances, we will make reasonable efforts to minimize any inconvenience and provide appropriate assistance. Nothing in this provision shall exclude or limit any liability that cannot be excluded under applicable law.
10) Amendments
The Website reserves the right to modify or update these Terms of Service and any related policies at any time. Any revisions will be published on the Website and shall become effective upon publication unless otherwise specified.
aNueNue Official Online Store Privacy Policy
Last Updated and Effective Date: June 30, 2026
aNueNueMusic / aNueNue Beiliu Flagship Store (hereinafter referred to as "we," "us," or "our") operates the aNueNue Official Online Store. We respect your privacy and value our relationship with you.
When you visit our online store (the "Store"), we may collect, process, and use your personal data. We may also collect, process, and use your personal data when you browse or make purchases through the Store. We recognize the importance of protecting your personal data and are committed to maintaining the integrity and security of the Store. This Privacy Policy describes the types of personal data we collect about you, how we use that information, with whom we share it, and the choices available to you regarding our use of your information.
This Privacy Policy explains the following:
| ・ | What Information We Collect |
| ・ | Information You Provide |
| ・ | Why We Collect Your Personal Data |
| ・ | How We Use Personal Data |
| ・ | How We Use Cookies and Other Similar Tracking Technologies |
| ・ | Processing of Personal Data and Disclosure to Third Parties |
| ・ | Information Regarding Minors |
| ・ | Your Rights and Choices |
| ・ | How We Protect Your Personal Data |
| ・ | How We Update This Privacy Policy |
| ・ | How to Contact Us |
What Information We Collect
We may obtain personal data about you from a variety of sources. We may collect this information when you visit our Store or when you access and/or use our social media pages or social networking services. Our products are also available through various physical retail locations. If you are a registered member of our Store, we may collect records of your purchases made at our physical retail stores. In addition, when you visit our Store or our social media pages, we may automatically collect certain information about your device and your use of our services through technologies such as cookies, web server logs, and web beacons.
Information You Provide
You may provide us with your personal data when you register for an account with our Store or make a purchase through our Store. Depending on the circumstances, the types of personal data you may provide include:
| ・ | Contact information (such as your name, mailing address, email address, mobile phone number or other telephone number, and mobile service provider) |
| ・ | Age and date of birth |
| ・ | Gender |
| ・ | Preferred language |
| ・ | Username and password |
| ・ | Payment information (such as your payment card number, expiration date, shipping address, and billing address) |
| ・ | Purchase history |
| ・ | Product preferences and communication preferences |
| ・ | Content you submit (such as photos, videos, reviews, posts, survey responses, and comments) |
You provide your personal data voluntarily. However, if you choose not to provide certain personal data, you may not be able to access certain services, features, or promotional offers.
Why We Collect Your Personal Data
The Store collects your personal data for specific purposes related to providing you with our products and services, including but not limited to the following:
| (1) | To provide customer management, customer support, and related services. |
| (2) | To protect consumer rights and interests. |
| (3) | To facilitate online shopping and other e-commerce services. |
| (4) | To verify your identity, including protecting you against fraud and other criminal activities. |
| (5) | To resolve disputes of various kinds, including but not limited to consumer disputes and intellectual property disputes. |
| (6) | To maintain the security and integrity of transactions. |
| (7) | Verification of payment status and handling of unpaid amounts. |
| (8) | To notify you of business opportunities, products, services, promotions, and updates. |
| (9) | To detect and protect you and the Store against errors, fraud, or other unlawful activities, and to monitor compliance-related risks. |
| (10) | To investigate suspected unlawful activities involving personal safety, property, or breaches of contractual obligations. |
| (11) | To enforce our Terms and Conditions and Return and Refund Policy. |
| (12) | To comply with applicable laws, regulations, legal processes, or governmental requests. |
| (13) | For any other purposes for which you have provided your consent at the time your personal data is collected. |
How We Use Personal Data
We may use the personal data you provide to us for the following purposes:
| ・ | To provide information about our products, services, campaigns, and other related offerings. |
| ・ | To provide the information or services you request. |
| ・ | To confirm and communicate with you regarding your orders, returns, refunds, and other related matters. |
| ・ | To respond to your inquiries regarding our products or services. |
| ・ | To process payments and related transactions. |
| ・ | To create and manage your account and access your purchase history and other related information. |
| ・ | To operate and improve our Store and develop new products and services. |
| ・ | To conduct market research, data analysis, customer management, and other related business activities. |
| ・ | To prevent unauthorized use, fraud, and other improper or unlawful activities. |
| ・ | To comply with applicable laws, relevant industry standards, and our rules and policies. |
| ・ | To prevent duplication and ensure the accuracy of information by reviewing, organizing, or consolidating information held by us or our service providers. |
If we need to use your personal data for purposes other than those described above, we will appropriately inform you of the relevant purposes when collecting your personal data.
Direct Marketing:
We may use the personal data you provide to us for direct marketing in accordance with applicable laws and regulations.
Our direct marketing communications may be provided through various channels, including, but not limited to, marketing mail, email, and text messages (SMS).
If you do not wish us to use your personal data for direct marketing, you may opt out at any time by following the procedures described in the "Your Rights and Choices" section below or by contacting us directly. Upon confirming your request, we will stop using your personal data for direct marketing purposes. You may opt out of receiving direct marketing communications at any time, free of charge.
How We Use Cookies and Other Similar Tracking Technologies
| (1) | What Are Cookies? Cookies are small text files that are stored on your computer, mobile phone, or other smart device by a website's server when you visit or browse the Store. They typically contain an identifier, the website name, and certain numerical or character values. When you revisit the Store, cookies enable the website to recognize your browser. Cookies may also store user preferences and other information. | ||||||||||
| (2) | How We Use Cookies When you use our Store, we may collect information through cookies or similar technologies, including your device model, operating system, device identifiers, IP address, browsing activity, and clickstream data, in order to understand your browsing environment and improve your experience. Cookies enable us to recognize your browser or device when you return to the Store, improve the usability of our website, and customize the Store according to your preferences. You may configure your browser to refuse cookies; however, doing so may affect the availability or functionality of certain features of the Store. | ||||||||||
| (3) | How to Manage Cookies You may manage or delete certain categories of cookies and other tracking technologies according to your preferences. Many web browsers include a "Do Not Track" (DNT) feature, which allows you to send a request to websites indicating that you do not wish to be tracked. In addition to the controls we provide, you may enable or disable cookies through your web browser settings. Most web browsers also allow you to choose whether to disable all cookies or only third-party cookies. By default, most browsers accept cookies, but you can change these settings at any time. For more information, please refer to your browser's Help menu or the documentation provided with your device. The following links provide instructions on managing cookies in commonly used web browsers:
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If you use another browser, please refer to the documentation provided by that browser.
You may also delete existing cookies and similar tracking technologies by clearing your browser's cache and stored website data.
When you browse the Store without signing in, certain cookies may still be used to enable basic functionality and, where applicable, to understand how the Store is used.
＊Please note that if you disable or delete cookies or other tracking technologies, you may need to manually adjust your preferences each time you visit the Store. In addition, certain features or services may not function properly, and your overall user experience may be affected.＊
Processing of Personal Data and Disclosure to Third Parties
| (1) | Outsourcing of Personal Data Processing We may engage external service providers to process certain personal data to the extent necessary to operate the Store and provide our products and services. Although the Store is operated by us, certain functions, including website development and operation, payment processing, delivery, system management, and other related services, may be provided or supported by external professional service providers. Such service providers may include:
These service providers may process your name, contact information, delivery address, order information, and other relevant personal data to the extent necessary to perform the services entrusted to them. We require our service providers to implement appropriate security measures and maintain confidentiality, and we will conduct appropriate management and supervision to the extent necessary to ensure that personal data is handled appropriately. | ||||||||||
| (2) | Payment Services The Store uses payment services provided by ECPay (GREEN WORLD FINTECH SERVICE CO., LTD.) for credit card and other payment transactions. When you make a payment by credit card, the information necessary to process the payment is handled by the payment service provider. We do not directly store or manage your credit card number, security code (CVV/CVC), or other card information. For information regarding how the payment service provider handles personal data, please refer to its privacy policy and applicable terms. | ||||||||||
| (3) | Use of Google Analytics The Store uses Google Analytics provided by Google to understand how users interact with the Store and to improve our services and user experience. Google Analytics may use cookies and similar technologies to collect information about your use of the Store, device information, IP address, and other related information, which may be transmitted to Google. For information regarding how Google handles such information, please refer to Google's privacy policy and related information. | ||||||||||
| (4) | Disclosure to Third Parties We will not disclose your personal data to third parties except in the following circumstances:
Where a service provider processes personal data solely within the scope necessary to perform services entrusted by us, such processing does not constitute a disclosure to a third party for purposes of this section. | ||||||||||
| (5) | Third-Party Services The Store may use third-party services for payment processing, logistics, website operation and maintenance, website analytics, and other related services. When such services are used, the relevant service providers may process your personal data or information relating to your use of the Store to the extent necessary to provide their services. Where a third-party service provider independently processes your personal data for its own purposes, the privacy policy and other applicable terms of that service provider may apply. When using third-party services, we recommend that you review the privacy policy and applicable terms of the relevant service provider. | ||||||||||
| (6) | Handling of Personal Data in Connection with Business Transfers If our business is transferred as a result of a merger, corporate split, business transfer, or other form of business succession, your personal data may be transferred as part of such business succession. In such cases, we will take the necessary measures in accordance with applicable laws and regulations. | ||||||||||
| (7) | Public Disclosure of Personal Data In principle, we will not make your personal data publicly available or disclose it to an unspecified number of people. However, we may disclose or provide personal data to the extent necessary where we have your consent, where required by applicable laws, or where necessary to protect life, body, property, or other legitimate interests. |
Information Regarding Minors
The Store is not intended for individuals under the age of 18. We do not knowingly collect personal data from children under the age of 18.
If you are the parent or legal guardian of a minor and believe that the minor has provided personal data to us, please contact us using the information provided in the "How to Contact Us" section below. After verifying the circumstances, we will assist with the handling and deletion of the relevant personal data.
Your Rights and Choices
We handle the personal data we collect in accordance with applicable laws and this Privacy Policy. You may contact us with requests or inquiries regarding the use and management of your personal data.
| ・ | Opting Out of Email Marketing You may stop receiving marketing communications at any time by using the unsubscribe link included in marketing emails we send to you or by contacting us as described in the "How to Contact Us" section below. |
| ・ | Opting Out of SMS Marketing You may contact us at any time as described in the "How to Contact Us" section below to request that we stop sending you marketing communications by SMS. |
| ・ | Third-Party Account Login Our Store may provide registration or login options through third-party accounts, such as LINE, Google, or Facebook. If you choose to register or log in using a third-party account, the provision and use of account information will be subject to the settings and privacy policies of the relevant third-party service. If you no longer wish to use a third-party account to log in to our Store, you may use another available login method or contact us. If you wish to disconnect the link between your third-party account and our Store, you may also manage the relevant connection or authorization through the account settings provided by the applicable third-party service. |
| ・ | Withdrawal of Consent If you have previously consented to our use of your personal data for a specific purpose, you may contact us at any time to withdraw your consent. In some circumstances, withdrawing your consent may affect your ability to use certain services, or we may continue to process certain personal data where permitted on other lawful grounds. |
| ・ | Access, Correction, Suspension of Processing or Use, and Deletion of Personal Data If you wish to access, review, supplement, correct, request the suspension of processing or use of, or delete the personal data we hold about you, please contact us using the contact information provided in this Privacy Policy. We may request information necessary to verify your identity. After verifying your identity and the nature of your request, we will handle your request in accordance with applicable laws and the circumstances of the request. |
How We Protect Your Personal Data
We take appropriate administrative, technical, and security measures to protect the personal data you provide to us from accidental or unauthorized loss, destruction, alteration, access, disclosure, or use.
Certain functions of our Store may be provided or supported by third-party service providers. We require such service providers to handle personal data appropriately and apply reasonable security measures to the extent necessary to provide their services.
However, no system for transmitting or storing information can be guaranteed to be completely secure. While we make reasonable efforts to protect your personal data, we cannot guarantee that your data will be completely free from unauthorized access or other security risks during transmission or storage.
How We Update This Privacy Policy
This Privacy Policy may be updated from time to time to reflect changes in applicable laws, our services, or the way we handle personal data.
If there are material changes, we will post the updated Privacy Policy on our Store and indicate the latest update date in this Privacy Policy.
We recommend that you review this Privacy Policy periodically to stay informed about the latest information regarding our handling and protection of personal data.
How to Contact Us
If you have any questions regarding this Privacy Policy or our collection, use, or handling of personal data, or if you would like to request access to, correction, deletion, or otherwise make a request regarding your personal data, please contact us using the information below:
| ・ | Telephone: +886-2-2536-4488 |
| ・ | Email: info@anuenuemusic.com |
| ・ | "Contact Us" form on the aNueNue Music website |